Please review this policy carefully and contact Air Fly support if you need clarification.
Air Fly provides a travel enquiry and support platform for flights, hotels, car rentals and tours. This Cancellation & Refund Policy explains how cancellation requests are handled and how refund expectations should be understood. Because Air Fly may present or facilitate options supplied by airlines, hotels, rental companies and activity providers, the rules attached to a reservation can vary by supplier, fare, room rate, vehicle category, activity and country. The conditions displayed or supplied with the booking are the controlling conditions for that particular service.
For a new booking, customers should review cancellation terms before confirming. Some hotel rates allow free cancellation until a stated deadline, while others are non-refundable or charge a percentage, a night, or another supplier-defined amount. Flight fares may be refundable, partially refundable, credit eligible or non-refundable, and airline change or cancellation charges can apply. Car rentals may have different rules depending on prepaid status, pickup timing, vehicle class and rental provider. Tours and activities may have their own deadline and no-show conditions.
To request a cancellation, contact Air Fly support as soon as possible and provide the booking reference, traveler or guest name, service type, travel dates and the reason for the request if relevant. Call +52 55 9602 4121 or email support@vuelomasbaratos.online. WhatsApp support is also available at +44 7462 229725. A support request does not automatically cancel a supplier reservation unless the cancellation is successfully processed under the applicable booking rules.
Refund timing depends on the supplier and payment route. Once a supplier approves a refund, the processing period may include supplier processing time, payment gateway processing and the time required by the customer’s bank or card issuer to post the funds. Air Fly cannot guarantee a specific banking date when a third-party supplier controls the refund. Where a supplier issues only a credit, voucher or travel credit, Air Fly will communicate that outcome rather than representing it as a cash refund.
Certain charges may be non-refundable, including supplier penalties, service fees, payment processing charges, no-show fees or other amounts clearly disclosed in the booking conditions. If a booking is cancelled because a supplier changes or cancels the service, Air Fly will explain the remedy offered by that supplier, which may include rebooking, credit or refund. Customers should retain confirmation emails and booking references because these documents help support identify the reservation and apply the correct policy.
If you believe a refund is overdue, contact support with the booking reference and the date on which the refund was approved. Air Fly will review the available status and, where possible, request an update from the supplier or payment processor. Customers should not submit repeated chargeback or payment disputes without first allowing support to investigate, because a duplicate dispute can complicate supplier reconciliation. This policy should be read together with the Terms & Conditions and Privacy Policy.
Air Fly aims to communicate cancellation and refund information clearly, but supplier rules can change and may differ by jurisdiction. If any conflict exists between this general policy and the specific conditions accepted during a booking, the specific booking conditions will normally control. For assistance with a new booking, a cancellation, a change or a refund, contact support@vuelomasbaratos.online or call +52 55 9602 4121.